Privacy Policy

Printlio.in ("Printlio," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our AI-powered personalized printing and gifting services, including AI Photo Frames and Customized Notebooks.

By using Printlio, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please do not use our services.

We collect various types of information to provide and improve our services, process orders, and communicate with you.

Personal Information

When you place an order or interact with our services, we may collect your name, email address, phone number, shipping address, and billing information.

Uploaded Images

We collect and process the images you upload to create AI-generated artwork and personalized products. These images are used solely for the purpose of fulfilling your order.

AI Generation Requests

When you use our AI style transfer feature, we process your uploaded images through our AI generation pipeline to produce the requested artwork.

Device & Usage Information

We may collect information about your device, browser type, operating system, IP address, and how you interact with our website, including pages visited and features used.

Cookies & Analytics

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. For more details, see our Cookies section.

We use the information we collect for the following purposes:

• Process and fulfill your orders for AI Photo Frames and Customized Notebooks
• Generate AI-enhanced images and artwork based on your uploaded photos
• Communicate with you about your orders, enquiries, and customer support requests
• Process payments securely through our payment partners
• Arrange shipping and delivery through our logistics partners
• Prevent fraud, unauthorized transactions, and other liabilities
• Improve and optimize our website, services, and user experience
• Send marketing communications only with your explicit consent (you may opt out at any time)

Printlio uses trusted AI service providers to process uploaded images and generate the requested artwork. Images you upload are transmitted securely and processed only for the purpose of creating your personalized product.

You should upload only images that you own or have permission to use. By uploading an image, you confirm that you have the legal right to use and authorize Printlio to process that image for AI generation and printing purposes.

You retain full ownership of all original images you upload to Printlio. Nothing in this Privacy Policy transfers your ownership rights to us.

AI-generated images created specifically for your order are intended for your personal use. These generated images are subject to applicable laws and our Terms & Conditions.

Printlio claims no ownership over the AI-generated artwork we produce for you. However, by placing an order, you grant us permission to use the generated artwork solely for the purpose of producing and delivering your product.

We retain your personal information and uploaded images only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law.

• Order-related information (name, address, contact details) is retained for the duration necessary to process and deliver your order, plus any applicable legal retention periods.
• Uploaded images used for AI generation may be retained temporarily for processing and quality assurance, and are deleted within a reasonable period after order completion unless required otherwise.
• Account information, if you create an account, is retained until you request deletion or account closure.
• Analytics and usage data may be retained in aggregated, anonymized form for longer periods.

All payments on Printlio.in are processed securely through Razorpay, a trusted third-party payment provider. We do not collect, store, or have access to your complete credit card numbers, debit card numbers, UPI credentials, net banking passwords, or other sensitive payment details.

Payment information is transmitted directly from your browser to Razorpay's secure infrastructure, which is PCI-DSS compliant. Printlio only receives confirmation of payment status (success, failure, or pending) and limited billing information required for order processing and invoicing.

To deliver your orders, we share necessary information — including your name, phone number, and shipping address — with our trusted shipping and logistics partners. This information is shared only to the extent required for the delivery of your order.

Our shipping partners are contractually obligated to protect your information and use it solely for delivery purposes. Printlio does not sell or share your shipping information with any third party for marketing purposes.

Printlio uses cookies and similar tracking technologies to enhance your browsing experience, personalize content, analyze website traffic, and understand where our visitors come from.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including session management and security.
• Preference Cookies: Remember your settings, preferences, and choices to provide a personalized experience.
• Analytics Cookies: Help us understand how visitors interact with our website, what pages are popular, and how we can improve.
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (only with your consent where required).

You can control and manage cookies through your browser settings. Please note that blocking essential cookies may affect the functionality of our website. For more information about how we use cookies, please contact us.

Printlio integrates with several trusted third-party service providers to deliver our services. These providers are carefully selected and contractually bound to protect your data.

Service Providers

• AI Image Generation: Third-party AI models used to generate artwork from uploaded images
• Payment Gateways: Razorpay for secure payment processing
• Shipping Partners: Courier and logistics providers for order delivery
• Cloud Storage: Secure cloud infrastructure for data and image storage
• Analytics Tools: Services that help us understand and improve website usage
• Email & Communication: Services for order confirmations, shipping updates, and support

Each third-party provider operates under its own privacy policy and data protection practices. We encourage you to review their policies for more information.

Printlio implements industry-standard security measures to protect your personal information and uploaded images from unauthorized access, disclosure, alteration, or destruction.

• HTTPS encryption for all data transmitted between your browser and our servers
• Secure authentication mechanisms to prevent unauthorized account access
• Limited employee access to personal information on a need-to-know basis
• Secure data storage with encryption at rest where feasible
• Regular security reviews and updates to maintain a strong security posture

As a user of Printlio, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data where permitted by law
• Withdraw Consent: Withdraw your consent for data processing where consent was the legal basis
• Object: Object to the processing of your data for marketing purposes
• Portability: Request transfer of your data to another service provider where technically feasible

To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to your request within the timeframes required by applicable law.

To maintain a safe and lawful platform, users must not upload, submit, or generate content that falls into the following categories:

• Copyrighted material, trademarks, or intellectual property without the owner's permission
• Illegal content or material that promotes illegal activity
• Hate speech, discriminatory content, or material that incites violence
• Harassment, bullying, or content that intimidates others
• Child exploitation material or content involving minors in inappropriate contexts
• Sexually explicit content, pornography, or adult material
• Violent or abusive content depicting harm to people or animals
• Content that violates another person's privacy, publicity, or moral rights

Printlio reserves the right to review, refuse, or remove any content that violates this policy, and may suspend or terminate service for users who repeatedly submit prohibited content.

Printlio's services are not intended for children without appropriate parental or guardian consent where required by applicable law. We do not knowingly collect personal information from children without verified parental consent.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. We will take reasonable steps to delete such information from our records.

Printlio may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Printlio's services after any updates constitutes your acceptance of the revised policy.