Return & Exchange Policy

Printlio creates personalized products — including AI Photo Frames and Customized Notebooks — specifically for each customer. Because of the customized nature of our products, our return and exchange policy is designed to balance customer satisfaction with the practical limitations of personalized manufacturing.

We stand behind the quality of our products. If there is a genuine issue with your order caused by us, we will make it right through a replacement or refund.

Returns or replacements are accepted only in the following cases:

• Wrong product delivered — the item you received does not match what you ordered
• Product damaged during transit — physical damage caused during shipping
• Manufacturing defect — a quality issue in the product itself

Claims must be reported within 7 days of delivery. Please inspect your order upon arrival and contact us immediately if any of the above issues are present.

Because all Printlio products are personalized and made-to-order, the following situations do not qualify for returns or exchanges:

• Change of mind or preference after the order is placed
• Low-quality, blurry, or pixelated images uploaded by the customer
• Spelling mistakes, typos, or incorrect text supplied by the customer
• Incorrect images or design choices made during order placement
• Colour variation between digital preview and printed product (minor differences are expected due to screen and printing variations)

To be eligible for a return or exchange, the product must be:

• In its original condition (not used, altered, or modified)
• In the original packaging, if applicable
• Accompanied by proof of purchase (order number, email confirmation)

Printlio reserves the right to assess returned products and determine eligibility on a case-by-case basis.

To initiate a return or exchange, follow these steps:

• Contact us at support@printlio.in or via WhatsApp within 7 days of delivery
• Provide your order number, a description of the issue, and clear photos showing the defect or damage
• Our team will review your request and respond within 1-2 business days
• If approved, we will provide return instructions and a shipping label where applicable

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

• Approved refunds are processed to the original payment method within 5-7 business days
• Partial refunds may be issued for products with minor, non-structural issues
• Refunds include the product cost; original shipping charges are non-refundable unless the return is due to our error

Exchanges are handled through the return process. If your product is eligible for a return, you can choose to receive a replacement instead of a refund. Replacement products are manufactured and shipped once the returned item is received and inspected.

For damaged or defective products, we may ship a replacement immediately upon reviewing supporting photos, at our discretion.

If the return is due to our error (wrong product, defect, or damage), Printlio will cover the return shipping costs. For all other reasons, the customer is responsible for return shipping charges.

We recommend using a trackable shipping service for returns. Printlio is not responsible for items lost or damaged during return transit.